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Free Design Offer: Sometimes we offer a free design with a certain purchase amount. If this is applicable, please check your email for the link to download that design. If you do not see that email in your inbox or junk mail folder – please contact [email protected]
About Zip Files: The files you are downloading are zip files. Your embroidery machine will probably not accept a zip file directly – you will need to extract it or “unzip” it first. Zip files are compressed files that need to be extracted in order to find the embroidery design in the file format your embroidery machine accepts. We have put together a short video tutorial on how to extract and manipulate zip files. You can watch the video tutorial here: http://www.screencast.com/t/ivsR4Gdb
Support: If you need any assistance at all, please contact us at [email protected]